🎫 Attendee Support

Attendee Help Center

Find instant answers about discovering events, purchasing tickets, retrieving your digital PDF pass, and gate entry check-in.

🎟️

Booking Tickets

Browse active listings, select single or multi-tier ticket variations, and checkout securely via Paystack or instant transfer.

📥

PDF Pass Delivery

Your official PDF ticket pass with check-in QR code is generated instantly and emailed to your address upon approval.

📱

Venue Check-In

Simply open your PDF pass on your mobile phone or print out the paper ticket for gate scanners on event day.

🔄

Refunds & Cancellations

Learn about event postponement policies, ticket transfers, and contacting event hosts for refund requests.

Frequently Asked Questions

Quick answers to common attendee inquiries

Once your payment or bank transfer is confirmed by the system or organizer, your official ticket pass is sent directly to your email address as a high-resolution PDF attachment. You can also view your order status online at any time.

No! Paper printing is optional. You can present the digital PDF pass directly on your smartphone screen at the event entry gate for host scanners to verify your QR code.

Please check your Spam / Junk folder or Promotions tab in Gmail. If you still cannot find it, contact our Support Desk with your order reference number.

Refund policies are set by individual event hosts and organizers. If an event is cancelled or postponed, you will be notified via email regarding refund processing.

Need Direct Assistance?

Our support team is online 24/7 to help you resolve booking issues or locate your ticket.

Contact Support Desk →